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HelpScout
Access Review
Table of contents
Overview
Scrut integrates with Help Scout to bring in user access and mailbox configuration. Use it to govern who can view/respond to customer messages, support access reviews, and maintain evidence for support data controls.
Why Connect
- Review agent/admin access to customer conversations.
- Support access reviews for support inboxes.
- Maintain evidence for customer data handling controls.
Supported Automated Tests
Scrut provides pre-built automated tests for HelpScout. Here are a few examples of Scrut’s HelpScout tests:
- Access reviews completed for all in-scope applications
- HelpScout accounts associated with users
- HelpScout accounts deprovisioned when employees leave
Supported Automated Evidence
Scrut automates the collection of some evidences for HelpScout. Here are a few examples of Scrut’s HelpScout-driven evidences that can be collected:
- Administrative Access Accounts' Authorizations
- Offboarding - Logical Access & Physical Access Revocation
- Reports of User Access Reviews
- User Access Approval list to Application, Infrastructure and Service
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Experience security-first GRC that moves at the speed of your business.
From fast-growing startups to modern enterprises, global teams trust Scrut to eliminate compliance debt, accelerate audit readiness, and manage risk — without slowing down.
