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Freshservice
Ticket Management
Table of contents
Overview
Scrut integrates with Freshservice to capture ITSM access, service catalog/workflow settings, and configuration. Use it to support evidence for IT controls (incident/change/asset) and validate least-privilege access to IT operations data.
Why Connect
- Track ITSM access, workflows, and admin controls.
- Support evidence for incident/change management processes.
- Reduce manual exports during audit cycles.
Supported Automated Tests
Scrut provides pre-built automated tests for Freshservice. Here are a few examples of Scrut’s Freshservice tests:
- Access reviews completed for all in-scope applications
- Freshservice accounts associated with users
- Freshservice accounts deprovisioned when employees leave
Supported Automated Evidence
Scrut automates the collection of some evidences for Freshservice. Here are a few examples of Scrut’s Freshservice-driven evidences that can be collected:
- Offboarding - Logical Access & Physical Access Revocation
- Reports of User Access Reviews
- User Access Approval list to Application, Infrastructure and Service
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Experience security-first GRC that moves at the speed of your business.
From fast-growing startups to modern enterprises, global teams trust Scrut to eliminate compliance debt, accelerate audit readiness, and manage risk — without slowing down.
