How Bookandlink secured enterprise deals by achieving PCI DSS and GDPR compliance with minimal overhead using Scrut

CONTEXT 

When compliance becomes a business imperative

Bookandlink helps hotels and property managers streamline bookings, manage payments, and scale guest operations. As the company expanded and introduced a payment gateway offering, compliance shifted from “good to have” to non-negotiable. Enterprise clients and partners required PCI DSS Level 1 and GDPR. Without a dedicated compliance team—and with engineering resources already stretched—Bookandlink needed a platform that could handle multiple frameworks, structure evidence, and fit into existing workflows without creating overhead.

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CHALLENGES 

Meeting enterprise compliance demands with a lean team

As Bookandlink expanded its offerings, achieving PCI DSS Level 1 and GDPR compliance became critical, but the company faced several hurdles:

1. Compliance tool with limited capabilities: Before Scrut, Bookandlink relied on a third-party tool to store evidence. However, PCI DSS required far more detailed evidence than Bookandlink was used to supplying. This made prep harder, but also highlighted the need for rigor.
2. Limited internal resources: Compliance responsibilities were spread thin across development and DevOps teams. With a lean team and competing priorities, managing documentation, gathering evidence, and tracking audit progress became increasingly unsustainable.
3. Onboarding and training gaps: Their earlier platform did not support onboarding or security training. Policies could be uploaded, but tracking acknowledgment and training compliance was missing, adding further delays and inconsistencies in audit prep. 

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SOLUTION

Bookandlink gained structure, visibility, and support to scale compliance

Scrut offered Bookandlink the structure, visibility, and support they needed to manage complex compliance frameworks, without the overhead of building a full-fledged compliance team. Here’s how Scrut helped solve their biggest challenges:

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FRAMEWORKS

Streamlined multi-framework management with a unified dashboard

Managing two frameworks at once—PCI DSS Level 1 and GDPR—was a heavy lift for Bookandlink’s lean team. Scrut brought them into a single, unified dashboard, eliminating the need to track requirements separately or duplicate evidence across tools. With Scrut, the team could view their progress across both frameworks side by side, identify overlapping controls, view all the critical jobs-to-be-done, and assign responsibilities with greater clarity. What made the difference was not just the technology, but the support. When requirements weren’t clear, Scrut stepped in with one-to-one walkthroughs and through Slack channel support. This combination of structure and hands-on guidance gave Bookandlink the confidence to run both PCI DSS and GDPR effectively, without needing a formal compliance function in-house.

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EVIDENCE MANAGEMENT

Organized scattered evidence with centralized control mapping

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SECURITY TRAINING

Enabled structured onboarding with built-in training modules

Scrut closed a critical gap in Bookandlink’s compliance process: security awareness training for new hires. With Scrut’s built-in training modules, Bookandlink could assign and track courses directly in the platform, ensuring every new hire completed required training from their first day. This feature, absent in their previous tool, gave Bookandlink a structured and repeatable way to build awareness and accountability without creating manual overhead. Scrut’s training library offers curated courses on security and privacy, with the option to tailor campaigns by role or department. Quizzes verify understanding, and automated reminders keep employees on track without extra admin work. Each completion is logged automatically as evidence for frameworks like PCI DSS, providing auditors with ready-to-use reports. For Bookandlink, this delivered a consistent onboarding experience and stronger proof of compliance, complemented by their own internal onboarding documentation.

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IMPACT 

How Scrut helped Bookandlink with audit-readiness without the overhead

With Scrut in place, Bookandlink didn’t just meet compliance requirements—they built a repeatable, scalable process that fit their team structure and business goals. Here’s the impact they saw:

• Achieved PCI DSS Level 1 and GDPR compliance: With Scrut’s structured workflows and ongoing support, Bookandlink successfully completed both certifications, crucial for continuing operations with enterprise partners and scaling their payment offering.
• More collaborative, less chaotic: Compliance tasks were no longer siloed. With Scrut’s commenting, documentation, and dashboard features, different stakeholders could work together more effectively, even without a formal compliance team.
• Efforts saved on audit prep: Regular weekly check-ins with Scrut’s team, fast turnaround on support queries, and in-platform guidance helped the team move through audit processes with more confidence and less back-and-forth.

Set up for scale: With limited resources and growing demands, Bookandlink needed a solution that could keep up. Scrut offered just that—a scalable foundation for compliance that didn’t compromise on detail or structure.

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“We were using another third-party platform before, but Scrut felt more detailed and advanced—especially the dashboards are definitely better.”

~ Wayan Sukerta Mudita, Chief Technology Officer, Bookandlink

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