How Xeno automated infosec workflows and achieved ISO 27001 and SOC 2 compliance to support growth with Scrut

Xeno is an AI-powered CRM that enables its customers to build a loyal customer base and increase repeat sales. They work with large retail and D2C brands like Levi’s, Tommy Hilfiger, Taco Bell, Jack & Jones, Colorbar, Selected, and more to help them build a deeper customer understanding for personalized customer engagement. They have enabled their customers increase repeat sales by 10-12% through hyper-personalized multichannel campaigns across SMS, email, Whatsapp, Facebook, and Instagram.

Assessing 100 million+ unique customer profiles, and processing over 1 billion+ customer data points, inherently brings with it a complete cloud infrastructure, and with that, a need for automated cloud risk monitoring. Moreover, dealing with some of the world’s largest retail and D2C brands requires them to have a strong infosec posture, compliant with leading frameworks like ISO 27001 and SOC 2.

To be able to do so in a scalable manner, Xeno streamlined and automated its information security processes with Scrut. Xeno automated the cloud infrastructure risk monitoring, to continuously stay on top of cloud risks. They also streamlined their information security processes with Scrut – creating a single source of truth for all infosec and compliance artefacts. Xeno automated their vendor risk assessments on Scrut, through which they could identify and mitigate third party risk effectively. With inbuilt employee security tranings, Xeno was able to ensure that its employees are on top of the security best practices. With collaborative workflows, backed with automated alerts and notifications – they put information security on auto-pilot, as they did for compliance with ISO 27001 and SOC 2 through streamlined auditor collaboration.

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