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How Kissht enhanced operational agility and strategic trust

Location: India

Industry: Fintech

Kissht’s journey to operational excellence

Kissht, a leading fintech in EMI-based lending, operates under SEBI and RBI regulations. To scale efficiently and ensure compliance, they adopted the Scrut Platform, enhancing their compliance framework and enabling agile, scalable growth.

  1. Centralized Compliance: Reduced partner onboarding time by 30%.
  2. Proactive Risk Management: Enabled real-time tracking of hundreds of risks.
  3. Training Automation: Achieved 89.1% compliance training completion.
  4. Audit Efficiency: Secured ISO 27001 and SOC 2 certifications in 30-35 days.

Why compliance was a business necessity

Kissht operates in a trust-driven market, where compliance is crucial to:

    • Build trust by adhering to SEBI and RBI standards.
    • Scale operations by streamlining compliance workflows.
    • Safeguard reputation with SOC 2 and ISO 27001 alignment.

However, fragmented compliance processes and inefficient risk tracking posed significant challenges to their ability to meet these goals.

Key Opportunities

Partner onboarding efficiency: Manual compliance processes extended timelines for meeting partner requirements, impacting onboarding schedules.

Enhanced risk monitoring needs: Relying on spreadsheets for risk management limited real-time visibility and proactive mitigation efforts.

Scalable employee compliance: With 1,400 employees, ensuring timely and efficient compliance training posed operational challenges.

Audit preparation streamlining: Annual evidence uploads concentrated efforts near audit deadlines, creating resource constraints.

Proven ROI with Scrut:
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Scrut's contribution to Kissht's efficiency

Centralized policies for regulatory compliance

Scrut’s Policies Module provided Kissht with a structured repository to store and manage all compliance policies. This ensured they efficiently handled policy updates required for SEBI and RBI standards and reviewed them without duplication. The module’s built-in change tracking helped leadership align updates with organizational goals and reduced dependency on manual processes.

Centralized policies for regulatory compliance

 

Optimized evidence uploads for faster audits

Through Scrut’s Evidence Management Module, Kissht transitioned to uploading evidence quarterly rather than annually. This distributed workload across the year, eliminating last-minute efforts before audits. Automated reminders ensured compliance teams stayed on schedule, enabling Kissht to achieve a 97% evidence upload rate much before an audit.

 

Risk tracking was made real-time and actionable

With Scrut’s Training Module integrated into Google Workspace, Kissht automated compliance training enrollment for all employees. The module tracked progress and completion rates, ensuring they consistently met regulatory requirements. Kissht achieved an 89.1% completion rate for mandatory compliance training, with features like automated tracking reducing manual monitoring efforts.

Risk tracking was made real-time and actionable

Kissht moved from Excel-based risk management to Scrut’s integrated Risk Management Module. The module allowed real-time tracking of hundreds of risks, offering visibility into emerging threats and enabling proactive mitigation. Customizable risk scoring supported Kissht’s prioritization strategies, allowing them to handle critical risks more effectively without relying on manual methods.

Risk tracking was made real-time and actionable

Automate Compliance,
Drive Growth.

Kissht’s partnership with Scrut transformed compliance operations by automating evidence uploads, streamlining employee training, and enabling real-time risk tracking. These efficiencies saved time, supported regulatory milestones, and allowed Kissht to focus on growth.

See Scrut in action!