How Bureau fast-tracked enterprise wins with 800+ Trust Vault views and scaled faster with Scrut

CONTEXT 

When compliance became central to Bureau’s business growth

Bureau is an identity verification platform that powers onboarding and risk checks across ID verification, biometrics, phone risk, and address verification. Its clients include banks, fintechs, insurers, and digital-first enterprises—sectors where compliance certifications are often non-negotiable for closing deals. To meet these demands, Bureau needed to achieve frameworks such as SOC 2, CISA, and SAR DL, which were critical to strengthening its security posture, winning client confidence, and accelerating enterprise sales cycles. However, with only a lean team in place, managing multiple compliance frameworks quickly became a significant operational burden. Bureau required a partner that could deliver multi-framework compliance with structured workflows and automation, enabling them to scale trust with clients while keeping operations efficient and lean.

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CHALLENGES 

Establishing compliance credibility with minimal internal resources

1. First-time certification journey: Bureau was pursuing certifications for the first time. Without structured processes, compliance needed to be built from the ground up to meet client and regulatory expectations.

2. Industry-driven requirements: Operating in identity verification meant Bureau handled highly sensitive PII. Demonstrating compliance through globally recognized standards was essential to winning the confidence of BFSI and enterprise clients.

3. Resource limitations: Bureau had to balance efficiency with scale—managing multiple compliance frameworks with a lean team, while avoiding the cost of a large internal compliance operation.

‍4. Growth into new geographies: Expanding into the US required Bureau to meet stringent compliance demands, making multi-framework readiness a prerequisite for market entry.

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SOLUTION

Turning compliance into a growth enabler across clients, audits, and vendors

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TRUST MANAGEMENT

Turned compliance into a sales advantage

Trust Vault quickly became Bureau’s most impactful tool. Integrated directly into their website, it provided real-time visibility of Bureau’s compliance posture, allowing prospects and clients to view certifications without delays or back-and-forth. In just over two years, Bureau’s Trust Vault became a critical enabler of sales conversations, where proving their security posture became as easy as sharing the link to their Trust Vault. Instead of lengthy due diligence cycles, Bureau could now prove compliance instantly—backed by certifications that validated its security controls and showcased through Trust Vault—demonstrating both regulatory readiness and a strong security posture. For Bureau’s BFSI, fintech, and insurance clients, this transparency was a differentiator and reinforced Bureau’s position as a security-first partner.

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COMPLIANCE MANAGEMENT

Staying audit-ready with centralized compliance workflows

Scrut enabled Bureau to centralize compliance requirements through a single platform where policies were version-controlled, evidences were mapped directly to framework requirements, and audit calendars were tracked end-to-end, giving complete visibility into audit-prep progress. Automated reminders and approval workflows ensured tasks were completed on time, while cloud test findings helped Bureau quickly identify and resolve vulnerabilities before audits. As a result, Bureau completed SOC 2, CISA, and SAR DL compliance (with ISO 27001:2022 underway) without expanding its compliance team.

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THIRD-PARTY RISK MANAGEMENT‍

Scaled vendor trust across the ecosystem

For Bureau, managing vendor risk was just as critical as internal compliance, and Scrut’s vendor management module became the backbone of this process. The platform enabled Bureau to send automated questionnaires to vendors, track responses in real time, and receive notifications on progress, giving the team clear visibility into which vendors met compliance standards and where risks remained. To further reduce compliance busywork, Scrut Teammates (the AI-powered compliance assistant) helped Bureau by pre-validating responses, flagging high-risk items, and auto-generating assessor notifications. With automation and human oversight working in tandem, Bureau established a transparent, efficient, and repeatable vendor assessment process—streamlining decisions on vendor approval or remediation while strengthening long-term risk management.

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IMPACT 

How Scrut turned compliance into a driver of trust and growth for Bureau

With Scrut, Bureau didn’t just achieve certifications. They established a repeatable, scalable compliance program that supported business expansion and client trust. Here’s the impact they saw:

1. Enterprise-ready credibility: Completed SOC 2, CISA, and SAR DL certifications (with ISO 27001 underway) and renewed them across cycles, proving Bureau could maintain compliance standards continuously over time and not just at audit checkpoints.
2. Market expansion unlocked: Bureau’s strengthened compliance posture fueled market growth in the US and built credibility in regulated industries, making compliance a foundation for strategic growth.
3. Lean, cost-efficient operations: Scrut’s automation capabilities — like automated evidence collection, continuous cloud checks, and cross-framework control mapping — replaced tedious manual processes and enabled Bureau to sustain security standards without expanding the team.‍
4. Sales deal acceleration: With over 800 Trust Vault views embedded on their website, Bureau provided prospects instant access to compliance status—streamlining due diligence and helping close enterprise deals faster.